Support

Email support@alphaoriginal.co. A person reads it. If you are reporting something going wrong, include the version number from Settings → About inside the app — it saves a round trip.

Two usual causes. Check that a stop timer was not set: the transport bar shows ∞ when playback is infinite, and a countdown when it is not. Then check that iOS did not suspend the app — WaveSleep plays in the background, but a Low Power Mode restart or a force-quit from the app switcher will end playback. Reopening and pressing play restores the same mix.

The recorded nature sounds other than Gentle Rain are part of WaveSleep Plus. Without it they audition as a ten-second preview so you can hear the sound before deciding. The seven generated sounds and Gentle Rain are free and play indefinitely.

Recorded sounds download the first time you use one, so the app installs small. That download needs a connection once — after it completes the sound works offline forever. If it stalls, leave the app open on Wi-Fi for a moment and try again.

WaveSleep arms a real alarm through AlarmKit, so it should ring through silent mode and Focus. Confirm the wake time is switched on in the app and that you allowed the alarm permission when it was asked. Please also read this, because we mean it: if missing a wake-up would cause you real harm — a flight, a shift, a medication schedule — set a second alarm. It is software on a device that can be switched off, run out of battery or be left in another room.

Subscriptions are handled entirely by Apple, not by us. On your iPhone open Settings, tap your name, then Subscriptions, and choose WaveSleep. You can change plan or cancel there. Cancelling leaves you access until the end of the period you already paid for.

Open the paywall in the app and tap Restore purchases. That asks Apple for the entitlements on your Apple Account. If it still does not appear, make sure you are signed in with the same Apple Account you bought it with, then email us.

Apple issues refunds for App Store purchases, and we cannot do it on your behalf. Go to reportaproblem.apple.com and sign in with your Apple Account. Tell us as well if something went wrong — it is usually a bug worth fixing.

Delete the app. Your mixes, settings and sleep journal live only on that device, so removing the app removes all of it. There is no account to close and we hold no copy to hand back or erase. The privacy policy covers the anonymous usage events separately.

No. It has no microphone access, reads nothing from Health, and uses no motion sensors. The journal shows what you told it at the morning check-in and what was playing at the time — nothing measured about your body.

Not yet. WaveSleep is an iPhone app with an Apple Watch companion, and it needs iOS 26 or later. It plays through AirPlay and shows up in Now Playing wherever that appears.